Hardship Case Management

The current trend to isolate and manage hardship customers outside your collection portfolio allows IMS to offer a management service that isolates these cases from traditional collection regimes.

By only being a liaison between yourself and a customer finding themselves under temporary financial hardship, our team of account managers can ensure management of your hardship cases are fully compliant with regulations in place.

Your collection manager can forward hardship customers to IMS knowing they will be handled by account managers who are trained in delicate account management ensuring full compliance.

IMS provide all relevant training in areas such as privacy and insolvency to comply with all legislative requirements.
IMS provides all relevant training to comply with legislative requirements.